Frequently Asked Questions

Before contacting our Support Team, please review the answers to our Members' most frequently asked questions. Most of the common issues have been addressed, so you may well find a satisfactory response to your inquiry.

Please press the link below that most accurately applies to your question:

How to Deposit to Your My-Casino-on-Net Account.
How to Cash Out from Your My-Casino-on-Net Account.
Hardware, Software & Technical Questions.
Explanations of Error Messages.

"General Net Error" or "Cannot Find Default Browser."
"Error Creating Socket."
"Corrupt Installation Detected."
"Connection Timed Out."
"Username And Password Not Found."

How to Play at a Group Table.
How do I Chat with Other Players.
General Game Playing Rules.
How to Play BlackJack.
How to Play Roulette.
How to Play Baccarat.
How to Play Craps.
How to Play Video Poker.
How to Play Slot Machines.
How to Play Caribbean Stud Poker.
How to Play Pai Gow Poker.
How to Play Keno.

Contacting Our Support Team

If you can't find a solution to your problem, contact our Support Team and we will respond promptly.

Please be as detailed as possible when describing the problem, so that we can provide you with optimal service. For identification purposes, please include your Email Address and Username.

Please double check to make sure that your Email Address is correct. If you do not get any response to your Email, it means your Email Address was either incorrect or invalid.

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